JENNIE GLASS
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Hello, I'm Jennie, UX Researcher & Designer

Experience & Program Strategist

Partnering with mission-driven organizations to bring clarity, structure, and humanity to their services, programs, and communities.​
I help mission-driven organizations clarify how their services, programs, and communities actually work—for the people they're meant to serve and for the teams running them.

I specialize in moments of growth or complexity, when teams feel the weight of competing priorities, fragmented tools, or unclear direction. I help them slow down just enough to see the whole system, so decisions can be grounded in shared understanding rather than reactive urgency.

My approach is rooted in:
  • Research and deep listening
  • Synthesis and pattern recognition
  • Translating complexity into clarity
  • Creating alignment before implementation begins

With a background in education, UX design, and digital strategy, I bring a structured, human-centered lens to experience and service design. I'm especially skilled at organizing complexity, identifying patterns across people and processes, and translating insight into practical, values-aligned recommendations that internal teams can carry forward.

I'm motivated by work that supports equity, accessibility, and well-being, and I work best with organizations that value thoughtfulness, clarity, and humane systems over rushed timelines and reactive cycles.

SKILLS I BRING TO THE TABLE

Research & Discovery

  • User Interviews & Contextual Inquiry
  • Stakeholder Interviews
  • Qualitative & Quantitative Research
  • Competitive & Landscape Analysis
  • Needs Assessment & Gap Analysis

Strategy & Synthesis

  • Service Design
  • Experience Strategy
  • Journey Mapping
  • Systems Mapping
  • Pattern Recognition & Insight Synthesis

Design & Planning

  • Information Architecture
  • Process Design & Optimization
  • Framework Development
  • Wireframing & Prototyping
  • User Flows

Facilitation & Collaboration

  • Workshop Design & Facilitation
  • Stakeholder Alignment
  • Strategic Planning
  • Cross-Functional Collaboration
  • Change Management Support
Whether you're navigating growth, untangling complexity, or just need someone to help you slow down and see clearly, I'd love to hear what you're working on.
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